Clair Payne

Partner

Clair started her career in law in 1999. Clair has real experience at all levels of a team having initially started her career as a Secretary in the personal injury department of a leading Manchester law firm, before soon moving on to become a conveyancing Paralegal.

My greatest achievement:

Writing over 500 process maps, and developing these processes within case management systems, all across all work types.

Never one to stand still or turn her back on a challenge she ultimately became the Departmental Head of the remortgage department at a large national firm, dealing with over 3,000 transactions per month.

In addition to her ‘day job’ of reporting directly into the partnership, ensuring that her teams were hitting their targets whilst always meeting client expectations, she also process mapped all required alterations to case types, so that IT developers could undertake the software coding.

By the time she and Sarah were hired to build a new department in 2009, Clair was process mapping with fee earners, secretaries and partners, undertaking the coding alterations herself, and building bespoke workflows from scratch.

Clair is now the passion behind building the team of IT developers for The CS Partnership, not an easy feat when she demands the same obsession to detail that she has.

Clair’s ability to be bi-lingual in the language of IT developers and the language of Lawyers is truly unique and having her on your team ensures that your individual requirements are translated into your workflow properly.

Her obsession and the reason she co-founded The CS Partnership is the same as Sarah’s – to help positively change the way that legal services are delivered.

Certifications

What people have said about me

“I have been working with Clair for a number of years and her support and project work is second to none. Clair has been outstanding taking our complicated requirements and translating them into process and workflows that are in tune with our strategies and departmental goals. Always on hand to help and answer questions even on the little things, Clair has been invaluable to the running of our practice management system!” - Barry Houghton – Head of IT Operations

"Sarah and Clair are well known and well respected for their quality of thinking and work. They are a no-nonsense team of problem solvers."
Chris Harris - Managing Director, Lawyer Checker
"The CS Partnership have developed our firm wide financial processes. They helped us formulate our process, developed our systems to reflect what had been decided, and then trained our staff across our offices on the changes. I have no hesitation in recommending them."
David Connor - Managing Partner, WHN Solicitors Ltd
"The CS Partnership have worked on Litigation, Property and Compliance projects for us so far, and continue to be instructed. They feel like part of our team, and go the extra mile to deliver a great service."
James Temple - Chief Operating Officer, Seddons Solicitors
"Sarah and Clair first started working with our residential property department who work in different ways across different locations. We had struggled historically to unite the teams centrally, and to engage them in the process of streamlining – there seemed to be a mismatch in what software the teams had available to them, and what they were actually using. Now they are happily engaged with great results, and we are instructing The CS Partnership across all work types. It is not just their experience and technical knowledge that matters but also their enthusiasm that takes an initially sceptical team with them."
Chris Bishop - Managing Partner, Slater Heelis LLP
"We really enjoyed working with The CS Partnership on the creation of the new website for NORFOX, the charity that aims to change children's lives in the North West. There was great rapport and understanding of the brief and the execution from start to finish was faultless. The eight Trustees of our charity also appreciated in full not only their commitment but also their donation of free time to help our work to raise funds for children's projects throughout the region."
Helen Thomas - MD, MTPR London & Manchester, On behalf of the Trustees of NORFOX

Our Blogs

CRM v CMS v PMS

There is no doubt that technology plays a crucial role in enhancing productivity and improving client service, and among the various tools available to legal professionals, three solutions are frequently...

- Clair Payne
Posted December 16, 2024

Making Change Part of the Furniture: Lessons from Paul O’Neill and Alcoa

Change is often perceived as a disruptive force, an unwelcome visitor that turns our routines and structures upside down. However, there are powerful examples from history that demonstrate how change,...

- Sarah Keegan
Posted September 30, 2024

Awards

Clair Payne

Certifications

What people have said about me

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