Complaints Procedure

If you feel like our service did not meet our high standards, or have some feedback to improve our service, we would like to hear from you.

You can complain using the following methods:

by post - write to us at Overdale, Brook Lane, Alderley Edge, Cheshire, SK9 7QG
by email enquiries@thecspartnership.com
by phone 0333 939 8389

Please send feedback using our online form.

When we receive your complaint, we will investigate in a full and fair way. We will offer to discuss your complaint with you by either phone, email, mail or face-to-face.

We will keep a written record of all complaints together with our responses. This record will be separate from your patient records so that you are not discouraged from making a complaint. We will use these complaints to monitor our performance in handling complaints and identify any areas that need to be improved.

We will aim to reply within 5 business days.

If you are not satisfied with the result of our investigation or our response, you can escalate your complaint to the relevant external organisations.

If you have any questions, please contact us using our online form or enquiries@thecspartnership.com. You can also reach us on 0333 939 8389.

"Sarah and Clair are well known and well respected for their quality of thinking and work. They are a no-nonsense team of problem solvers."
Chris Harris - Managing Director, Lawyer Checker
"The CS Partnership have developed our firm wide financial processes. They helped us formulate our process, developed our systems to reflect what had been decided, and then trained our staff across our offices on the changes. I have no hesitation in recommending them."
David Connor - Managing Partner, WHN Solicitors Ltd
"The CS Partnership have worked on Litigation, Property and Compliance projects for us so far, and continue to be instructed. They feel like part of our team, and go the extra mile to deliver a great service."
James Temple - Chief Operating Officer, Seddons Solicitors
"Sarah and Clair first started working with our residential property department who work in different ways across different locations. We had struggled historically to unite the teams centrally, and to engage them in the process of streamlining – there seemed to be a mismatch in what software the teams had available to them, and what they were actually using. Now they are happily engaged with great results, and we are instructing The CS Partnership across all work types. It is not just their experience and technical knowledge that matters but also their enthusiasm that takes an initially sceptical team with them."
Chris Bishop - Managing Partner, Slater Heelis LLP
"We really enjoyed working with The CS Partnership on the creation of the new website for NORFOX, the charity that aims to change children's lives in the North West. There was great rapport and understanding of the brief and the execution from start to finish was faultless. The eight Trustees of our charity also appreciated in full not only their commitment but also their donation of free time to help our work to raise funds for children's projects throughout the region."
Helen Thomas - MD, MTPR London & Manchester, On behalf of the Trustees of NORFOX

Our Blogs

Helping Ridley Hall Solicitor’s with their Case Management Selection

The CS Partnership played a pivotal role in facilitating the future transformative journey of Yorkshire-based law firm Ridley & Hall by introducing them to PracticeEvolve, as part of a practice...

- Sarah Keegan
Posted November 15, 2023

UK Conveyancers are leading the world with Source of Funds checks

When the revised LSAG AML guidance was first published in 2021, there was a sharp intake of breath from conveyancers around the country. One of the most challenging aspects was...

- The CS Partnership
Posted November 3, 2023

Awards

Complaints Procedure

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